Our organization is committed to protecting the privacy and security of our patients’ information. We are posting this notice to inform the community about a data security incident involving TriZetto Provider Solutions (TPS), a vendor that provides insurance eligibility verification services used by many healthcare organizations nationwide. 

Although this incident did not involve our internal systems, some of our patients’ information was involved through TPS. This notice explains what happened, what information was affected, and what patients can do. 

 

What Happened 

On October 2, 2025, TPS detected suspicious activity within a web portal used by certain healthcare providers to access its systems. TPS immediately began an investigation, engaged external cybersecurity experts, and notified law enforcement. 

After completing a detailed review, TPS confirmed that an unauthorized party accessed certain insurance eligibility verification records beginning in November 2024. TPS began notifying affected providers, including our organization, on December 9, 2025. 

 

What Information Was Involved 

The information involved varied by individual and may have included: 

• Name 

• Address 

• Date of birth 

• Social Security number 

• Health insurance member number (including Medicare identifiers) 

• Health insurer name 

• Provider name 

• Primary insured or dependent information 

• Other demographic or health insurancerelated details 

No financial account, banking, or credit card information was involved. 

 

What TPS Has Done 

TPS has taken the following steps: 

• Secured the affected system and eliminated the unauthorized access 

• Conducted a comprehensive investigation with industryleading cybersecurity experts 

• Reported the incident to law enforcement 

• Implemented enhanced security measures to help prevent future incidents 

TPS is also offering free identity monitoring services to affected individuals, including: 

• Singlebureau credit monitoring 

• Singlebureau credit report 

• Singlebureau credit score 

• Proactive fraud assistance 

Enrollment in these services will begin on February 9, 2026, allowing time for TPS to finalize processing of affected patient information. 

 

What Our Organization Is Doing 

We are working closely with TPS to ensure appropriate notification and support for impacted individuals. Affected patients will receive a mailed letter with details about the incident and instructions for enrolling in complimentary identity monitoring services. 

We encourage patients to carefully review their letter when it arrives and follow the steps provided. 

 

What You Can Do 

If you receive a letter regarding this incident, we recommend: 

• Enrolling in the free identity monitoring services provided 

• Reviewing account and credit report activity for anything unusual 

• Contacting your financial institutions if you notice suspicious activity 

• Using the phone number included in your letter if you have questions or need assistance 

 

For More Information 

If you believe you may have been affected and have not received a letter, please contact Trizetto/Kroll at (844) 572-2725 or visit the incident website: https://tpsincident.kroll.com 

If you have further questions, please email us at: information@sbchc.org 

We take the privacy of your information seriously. We appreciate your patience and understanding as we work with TPS to address this incident. 

 

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Njoftim per Incidentin e Sigurise se te Dhenave qe Perfshijne (Trizeto Provider Solution) (Zgjidhjen e Mjekeve) (TPS) 

Perditesimi i Fundit: Janar 2026 

Organizata jone  eshte e perkushtuar per te mbrojtur privacine dhe sigurine e informacineve te pacienteve tane. Ne jemi duke e publikuar kete njoftim te informojme komunitetin ne lidhje me nje incident te sigurise te te dhenave duke perfshire Trizzeto Provider Solution (TPS) nje shites qe ofron sherbime verifikimi te pershtateshmerise se sigurise te perdorura nga shume organizata te kujdesit  shendetesor ne te gjithe vendin. 

Edhe pse ky system nuk perfshin  sistemet tona te brendeshme, disa nga informacionet e pacienteve tane ishin perfshire nepermjet TPS. Ky njoftim shpjegon cfare ndodhi, cfare informacione ishin prekur, dhe cfare pacientet mund te bejne. 

  

Cfare Ndodhi 

Ne dt 2 Tetor, 2025, TPS zbuloi nje aktivitet te dyshimte brenda nje portali ne internet te perdorur nga disa ofrues te kujdesit shendetit per te hyre ne system. TPS filloi menjeher nje hetim duke angazhuar eksperte te jashtem te sigurise kibernetike, dhe njoftoi forcat ligjore. 

Pas perfundimit te nje shqyrtimi te detajuar, TPS kofirmoi qe nje pale e paautorizuar kishte akses ne dis ate dhena  te verifikimit te pershtatshmerise se sigurimit duke filluar qe nga Nendori I 2024. TPS filloi te njoftoje mjeket, duke perfshire organizaten tone, ne dt 9 Djetor 2025. 

Cfare Informacioni Ishte Perfshire 

Informacioni i perfshire ndryshonte ne varesi te individid dhe mund te kete perfshire: 

• Emrin 

• Adresen 

• Dite lindjen 

• Numrin e Social Security (numrin sigurime shoqerore ) 

• Numrin e siguracionit shendetesor duke (perfshire identifikuesit e Medicare) 

• Emrin e siguruesit Shendetesor 

• Emrin e doktorit( ofruesit te sherbimit shendetesor) 

• Informacion mbi te siguruarin kryesor ose personin ne varesi 

• Detaje te tjera demografike ose te lidhura me sigurimin shendetesor. 

Nuk ishte perfshire asnje llogari financiare, bankare apo informacion kredi karte . 

Cfare ka bere TPS 

TPS ka ndermarre hapat e meposhtem : 

• Ka siguruar systemin e prekur dhe eleminoi akseset e paautorizuara. 

• Kryem nje hetim gjitheperfshires me eksperte te industries kibernetike 

• Raportuam incidentin te forcat e ligjit 

• Zbatuam masat te perforcuara sigurie  per te ndihmuar ne parandalimin e incidenteve te ardhshme. 

TPS gjithashtu ofron sherbime falas te moniturimit per individed e prekur, duke perfshire: 

• Monitorim te kreditit te  nje zyre te vetme 

• Raport te kreditit ten je zyre te vetme 

• Pike krediti te nje  zyre te vetme 

• Ndihme proactive ndaj mashtrimit. 

Regjistrimi ne keto sherbime do te filloje ne dt 9 Shkurt, 2026, duke I dhene kohe TPS te finalizoje perpunimin e informacioneve per pacientin e prekur. 

Cfare Organizata Jone Po Ben. 

Ne po bashkepunojme ngushte me TPS per te siguruar mbeshtetjen e duhur per individed e prekur. 

Pacientet e prekur do te marrin nje leterte derguar me poste  me detaje rreth incidentit dhe udhezime per regjistrimin ne sherbimet falas to monitorimit te identitetit. 

Ne inkurajojme pacientet ta shqyrtojne me kujdes letren kur te mberije dhe te ndjekin hapat e dhene. 

Cfare ju mund te beni 

Nese ju merrni nje leter ne drejtim me kete incident, ne ju rekomandojme: 

• Regjistrohuni ne sherbimet falas te monitorimit te identitetit te ofruar. 

• Rishikim I aktivitetit te llogarise dhe raport te kreditit per gjithcka te  pazakonshme. 

• Kontaktoni institucionet tuaja financiare nese keni vene re aktivitete te  dyshimta. 

• Perdorni numrin e telefonit te perfshire ne leter nese keni ndonje pyetje ose nevoje per ndihme. 

Per Me Shume Informacione   

Nese ju mendoni se mund te jeni prekur dhe nuk keni marre nje leter, ju lutemi kontaktoni : 

Trizetto/Kroll — (844) 572-2725  

https://tpsincident.kroll.com 

Nese keni pyetje shtese, ju lutemi kontaktoni ne: information@sbchc.org 

Ne e marrim seriozisht privacine e informacinove tuaja. Ne vleresojme durimin tuaj dhe mirekuptimin tuaj ndersa punojme me TPS per te adresuar kete incident.   

 

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Aviso Sobre un Incidente de Seguridad de Datos que Involucra a TriZetto Provider Solutions (TPS)